Refund policy

# Returns, Exchanges & Store Credit Policy

At Zanash Modesty, we want you to love your purchase. If you're not completely satisfied, we offer exchanges or store credit only. We do not offer refunds.

## Return Eligibility

You have 3 calendar days from the date your order is marked as delivered to request a return, exchange, or store credit.

To be eligible, your item must:
- Be unworn, unwashed, and unused.
- Have all original tags attached.
- Be in its original packaging.
- Be free of perfume, makeup, stains, odors, pet hair, or any signs of wear.
- Include your proof of purchase or order number.

Once your return request is approved, you must ship the item back within 3 calendar days of receiving your return instructions or return shipping label. Returns sent after this timeframe may be declined.

## How to Request a Return

To initiate a return, exchange, or store credit request, please email us at modesty@zanashcosmetics.com within 3 days of receiving your order.

Please include:
- Your order number
- The item(s) you wish to return
- The reason for your return

Return packages should be mailed to:

[INSERT RETURN ADDRESS]

Returns sent without prior authorization will not be accepted.

## Exchanges

If your requested size or color is available, we will gladly exchange your item after we receive and inspect the returned product.

If the requested item is unavailable, you will receive store credit for the value of the eligible returned item.

## Store Credit

Approved returns that are not exchanged will receive store credit only.

Store credit:
- Is issued after the returned item has been inspected and approved.
- Is valid for future purchases on our website.
- Is non-transferable and cannot be redeemed for cash.

## Damaged, Defective, or Incorrect Items

Please inspect your order immediately upon delivery.

If you receive a damaged, defective, or incorrect item, contact us within 3 days of delivery at modesty@zanashcosmetics.com with your order number and clear photos of the issue. We will review your claim and work with you to resolve it promptly.

## Non-Returnable Items

The following items are not eligible for return, exchange, or store credit:
- Sale or clearance items
- Gift cards
- Personalized or custom-made products
- Beauty or personal care products
- Items that have been worn, washed, altered, or damaged after delivery

## Return Shipping

Unless the return is due to our error (incorrect or defective item), customers are responsible for return shipping costs.

Original shipping charges are non-refundable and are not applied toward store credit.

## Processing Time

Once we receive your return, please allow 3–5 business days for inspection and processing.

If approved, your exchange will be shipped or your store credit will be issued via email.

Thank you for shopping with Zanash Modesty. We appreciate your support and look forward to serving you again.